14-day refund
Every Ruru lifetime license includes a 14-day money-back guarantee beginning on the original purchase date. No reason is required for an ordinary refund request.
How to request a refund
Email hello@atcharm.com from the address used for your purchase and include your Polar order or receipt reference. Please do not send your license key.
You can use the Polar customer portal to find your order and receipt.
Processing
Polar, our Merchant of Record, processes approved refunds to the original payment method. Refunds usually appear within a few business days, although timing and any currency-conversion charges depend on your bank or payment provider.
After a refund
An approved refund ends your license and your right to use Ruru. Polar will revoke the associated license key, and licensed features will stop working after the next successful validation. An offline cache may temporarily delay deactivation, but does not extend your license.
A refund does not delete your local history, settings, or credentials.
Boundaries
The refund covers only the amount paid for the Ruru license. It does not cover charges from third-party model, API, or subscription providers.
We or Polar may request order information and may refuse requests involving suspected fraud or repeated abuse. Nothing in this policy limits any non-waivable rights under applicable consumer law.
Contact
Questions about a refund? Contact hello@atcharm.com.